Customer Service Advisor - Coventry

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Ref: 4215 Date Posted: Tuesday 30 Apr 2024

Join Our Inclusive Team at CRM Students!

Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites.

About Us: At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.

Key Responsibilities:

�� Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.

�� Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.

�� Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.

�� Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.

�� Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.

�� Keep residents informed of current and upcoming developments, demonstrating effective communication skills.

�� Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.

�� Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.

�� Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.

Desired Skills and Qualifications:

�� Proven track record in customer service, with proficiency in face-to-face and telephone interactions.

�� Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.

�� Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.

Join Our Inclusive and Dynamic Team: Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you're dedicated to delivering unparalleled service and contributing to a vibrant community, we'd love to hear from you! Apply now and be part of our inclusive and dynamic team.