Weekend Administrator / Receptionist
Work with us at one our client’s luxury student accommodation sites in Colchester.
This is a fantastic opportunity to join a fast paced and exciting industry. You will be the first point of contact for this stylish new building. It is a beautiful, modern and vibrant site that offers impressive facilities.
The working hours for this role are:
Saturday 1pm - 8pm
Sunday 8am - 6pm
Duties are to include but are not limited to;
- To be the first point of contact for advice and assistance over the weekend for residents at Enso.
- Providing viewings to prospective residents
- Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
- Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
- Follow up on all interest and ensure that all sales opportunities are explored
- Engage with letting agents and international agents to secure bookings
- Process new applications within timescales given
- Manage the building over the weekend, ensuring visitors are signed in or out as required and entering their details into the visitor log
- Where appropriate, deal with any resident lock outs in a timely manner and keep a log of any lock outs ready for hand over at the end of your working shift.
- Accurately record messages, conduct follow up telephone calls where needed, update log books and handover reports etc where appropriate. Report any suspicious/unusual behaviour, calling the police if necessary.
- Overseeing the safe-keeping of the building’s keys to allow access for maintenance and repairs when necessary.
- Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.
- Overseeing deliveries and signing for packages when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Ensure the tidiness of the common areas of the building and assist with the cleaning of public areas if outside the cleaner’s normal working hours.
- General updating of records, sorting of mail over the weekend.